Contact Us
Company Details
Business Information
Avernelis™
Brand Name
Avernelis™
Legal Company Name
Shanghai Hei Xiao Ma Network Technology Co., Ltd.
Legal Representative
Zhou Wenbin
Website
avernelis.com
Business Address
No. 566 Xisi Highway, Nanqiao Town, Fengxian District, Shanghai, China (Cluster Registration)
Support Email
service@avernelis.com
Support Phone
15817494276
Service Hours
8:00 AM – 10:00 PM Daily
Avernelis™ · Customer Care
Contact Us
Questions about kitchen products, orders, delivery, care instructions, returns, or refunds? Our customer-support team is ready to help.
Order Support
Include your order number and the email address used at checkout so we can locate your purchase quickly.
Product Questions
Contact us for available product information, materials, dimensions, intended use, and care guidance.
Returns & Issues
For damaged, incorrect, or unwanted items, contact us before sending anything back.
How to Reach Us
Our team typically responds within 24 hours. Please send one clear message with the relevant order details and photographs when reporting damage or an incorrect item.
Support Email
service@avernelis.com
Support Phone
15817494276
Service Hours
8:00 AM – 10:00 PM Daily
Website
avernelis.com
Legal Company
Shanghai Hei Xiao Ma Network Technology Co., Ltd.
Registered Address
No. 566 Xisi Highway, Nanqiao Town, Fengxian District, Shanghai, China (Cluster Registration)
Return notice: Our registered business address is not automatically our return warehouse. Contact customer support first and wait for approved return instructions.
Company Details
Business Information
Avernelis™
Brand Name
Avernelis™
Legal Company Name
Shanghai Hei Xiao Ma Network Technology Co., Ltd.
Legal Representative
Zhou Wenbin
Website
avernelis.com
Business Address
No. 566 Xisi Highway, Nanqiao Town, Fengxian District, Shanghai, China (Cluster Registration)
Support Email
service@avernelis.com
Support Phone
15817494276
Service Hours
8:00 AM – 10:00 PM Daily