1. Information We Collect

We may collect contact and order information such as your name, billing and delivery address, email address, phone number, products purchased, transaction details, communications, and return or support history. We may also collect device, browser, IP address, cookie, usage, and storefront-interaction information.

2. How We Use Information

We use information to provide and improve the website, process and deliver orders, accept payments, communicate about purchases, provide customer support, prevent fraud, maintain security, comply with legal obligations, understand store performance, and send marketing communications where permitted.

3. Cookies and Similar Technologies

Cookies and similar tools may support essential storefront functions, remember preferences, measure traffic, analyze performance, personalize content, and support advertising. Browser controls may allow you to limit cookies, although some store features may not function properly.

4. How We Share Information

We may share information with service providers that support ecommerce hosting, payments, fraud prevention, fulfillment, shipping, analytics, communications, advertising, and customer support. We may also disclose information when legally required, to protect rights and safety, or in connection with a business transaction.

5. Payment Information

Payment credentials are processed by relevant payment-service providers. Avernelis™ does not ask you to send complete card information or security codes by ordinary email.

6. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order records, customer service, dispute resolution, fraud prevention, accounting, and legal compliance.

7. Your Choices and Rights

Depending on your location, you may have rights to request access, correction, deletion, restriction, objection, portability, or withdrawal of consent. We may need to verify your identity and may retain information where permitted or required by law.

8. Marketing Communications

You may opt out of promotional email using the unsubscribe method provided in the message. Transactional or service communications about an order may still be sent.

9. Children’s Privacy

Our store is not directed to children, and we do not knowingly collect personal information from children contrary to applicable law.

10. International Processing

Your information may be processed in countries other than where you live. Where required, appropriate safeguards are used for international transfers.

11. Security

We use reasonable administrative, technical, and organizational measures to protect information. No internet transmission or storage method can be guaranteed completely secure.

12. Changes to This Policy

We may update this policy to reflect operational, legal, or regulatory changes. The revised version will be posted with an updated date.

13. Contact Us

Privacy requests may be sent to service@avernelis.com or 15817494276. Service hours are 8:00 AM – 10:00 PM Daily.

Data Controller: Shanghai Hei Xiao Ma Network Technology Co., Ltd.
Registered Address: No. 566 Xisi Highway, Nanqiao Town, Fengxian District, Shanghai, China (Cluster Registration)