1. Store Operator

Avernelis™ and avernelis.com are operated by Shanghai Hei Xiao Ma Network Technology Co., Ltd., with registered address at No. 566 Xisi Highway, Nanqiao Town, Fengxian District, Shanghai, China (Cluster Registration).

2. Eligibility and Customer Information

You must have legal capacity to enter a purchase contract and must provide accurate, current, and complete billing, shipping, and contact information.

3. Product Information

We aim to describe products accurately, but colors, proportions, and appearance may vary by screen, production batch, photography, or permitted manufacturing tolerances. Review dimensions, materials, intended use, and care instructions before purchase.

4. Kitchenware Use and Safety

Customers must follow all product-specific instructions, warnings, temperature limits, cleaning guidance, assembly directions, and food-contact precautions. Do not assume an item is suitable for an oven, microwave, dishwasher, freezer, induction surface, open flame, or direct heat unless expressly stated.

5. Prices and Payment

Prices and available payment methods are shown at checkout and may change without notice before an order is accepted. Customers authorize applicable charges, including shipping and taxes shown at checkout.

6. Order Acceptance

An order confirmation acknowledges receipt but does not guarantee acceptance. We may refuse or cancel an order because of stock errors, pricing errors, payment issues, suspected fraud, shipping restrictions, or other legitimate reasons. Any collected amount for a canceled order will be refunded as appropriate.

7. Shipping and Delivery

Processing and delivery dates are estimates. Risk and title pass as provided by applicable law and the relevant shipment terms. Customers are responsible for accurate delivery information and applicable import charges unless stated otherwise.

8. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy. Food-contact items may be subject to hygiene and condition restrictions after use, washing, or opening.

9. Intellectual Property

Store content, branding, graphics, text, and designs are owned by or licensed to the operator and may not be copied, republished, or commercially exploited without permission.

10. Prohibited Conduct

You may not misuse the website, interfere with security, submit false information, commit fraud, distribute malicious code, scrape content unlawfully, or violate applicable law or third-party rights.

11. Disclaimers and Liability

To the fullest extent permitted by law, products and services are provided subject to stated specifications and applicable warranties. We are not liable for damage caused by misuse, failure to follow instructions, unauthorized modification, or use outside the product’s intended purpose. Nothing in these terms excludes liability that cannot legally be excluded.

12. Governing Law and Disputes

These terms are governed by applicable law, without limiting mandatory consumer protections in your place of residence. Parties should first attempt to resolve concerns through customer support.

13. Changes

We may update these terms by posting a revised version. Terms applicable to an order are those in effect when the order is accepted, unless law requires otherwise.

14. Contact

Support Email: service@avernelis.com
Support Phone: 15817494276
Service Hours: 8:00 AM – 10:00 PM Daily